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Question

Imported support email cropped out

  • February 28, 2025
  • 2 replies
  • 38 views
M

Once I import my support document that is an email it gets cropped out. 

Also, the once imported email time stamp changes to 4 hours ahead by itself.

Is there a setting that needs to be changed for correcting the issue?

      2 replies

      D
      • Drew
      • March 27, 2025

      There’s no setting that I am aware of…  but this is a curious issue you’re having… what is the document type that you’re importing? Can you import the emails as a PDF or screenshot? I usually have very good luck with both.

      AG
      M
      • Marios Morad
      • Participating Frequently
      • April 3, 2025

      Hey ​@Mverma and nice to meet you.

      There’s definitely no setting for that and it shouldn’t be happening, but I could definitely see OCR potentially affecting how this is read?

      Have you tried importing without OCR enabled?

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