Hi ​@LSerrain01 , welcome to the DataSnipper Community 

There’s a few reasons why this might be happening and some of them are very easy to solve, some of them require a few more troubleshooting steps.

To start with the easy ones, have you tried any of the below:

• Restarting Excel/Device
• Test in a different workbook
• Update DataSnipper to the latest version (your CSM can get you a link to upgrade to our latest release. If you don’t know who your CSM is, you can DM me the company you work for and I can get you their info)

If you have tried the above and this is still occurring then our support team would be best equipped to help us further on this. Have you reached out to them through support@datasnipper.com?

We’ll definitely be able to help you with this ​@LSerrain01 so lets solve this for you and get you up and running with DataSnipper again 

Hey ​@LSerrain01 did you try the steps above or maybe reached out to our support team by any chance?

Would love to make sure that if anyone needs help with this in the future we have a ready solution for them in this thread