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Bug on OCR

  • February 4, 2025
  • 4 replies
  • 243 views
L

There is bug on OCR, DataSnipper OCR is not functioning well, whenever a document is uploaded to snip, it does not recognize the text and it brings this pop up which says that “there is no internet connection contact your IT admin” meanwhile there is. This issue is currently happening to myself and my colleagues at work. 

Best answer by Marios Morad

Hey ​@Lawrence thanks for flagging!

I followed up with the team and they informed me this is something they are aware of and have developed a fix for already.

We expect the issue to be resolved in the next version of DataSnipper (V6.1.16) which should be released this week hopefully (if everything goes as we expect, which ofc is not always the case 😅).

You can keep track of our releases here: https://knowledge.datasnipper.com/changelog

And I am also a big advocate for our auto-updater installations (which just update you automatically), but that’s something to discuss with your CSM directly (not a one-size fits all thing).

Hope this helps Lawrence!

    4 replies

    A
    • ADH1117
    • New Participant
    • February 4, 2025

    Hi Lawrence,

     

    Happy to help, I advise sending a support ticket to support@datasnipper.com

     

    but in the meantime if you can share what organization you’re with, I can flag this to your CSM as well.

     

     

    L
    • Lawrence
    • Author
    • New Participant
    • February 4, 2025

    Forvis Mazars

    A
    • Anonymous
    • February 4, 2025

    Hi Lawrence,

    Welcome to the community! It's awesome to have you here.

    Thanks for flagging this issue with the OCR feature - sorry you're running into trouble! To get this sorted quickly, I’d recommend submitting a support request through our ticket system.

    You can do that here: Submit a Support Ticket.

    Our support team will take a look and get back to you as soon as possible. In the meantime, feel free to check out our Knowledge Base for helpful tips and resources.

    Let us know if you have any other questions or need help with anything else. We’re here for you!

    Cheers,

    Diana
    Community Manager

      M
      • Marios Morad
      • Participating Frequently
      • Answer
      • February 4, 2025

      Hey ​@Lawrence thanks for flagging!

      I followed up with the team and they informed me this is something they are aware of and have developed a fix for already.

      We expect the issue to be resolved in the next version of DataSnipper (V6.1.16) which should be released this week hopefully (if everything goes as we expect, which ofc is not always the case 😅).

      You can keep track of our releases here: https://knowledge.datasnipper.com/changelog

      And I am also a big advocate for our auto-updater installations (which just update you automatically), but that’s something to discuss with your CSM directly (not a one-size fits all thing).

      Hope this helps Lawrence!

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